filter by author: Jonathan Yohannan

The heated discussion around the Taco Bell lawsuit for using only 36 percent beef in its tacos has been wrongly framed. Although many view it as a crisis communication challenge, it is in fact a symptom of the company’s misaligned corporate responsibility priorities.

Taco Bell’s punchy response – “Thanks for Suing Us” – reaffirmed its lack of serious commitment to the issues that matter most. Stakeholders today are demanding greater transparency and assurance from the companies they patron. This lawsuit should serve notice to several players in the quick-serve industry – be transparent and honest about ingredients, whether it’s 87 percent turkey or 100 percent beef.

Today’s consumers will embrace Transparent Brands – those that demonstrate a laser-focus on issues that matter, openly share operational challenges without spin and make a commitment to honest engagement as a path to innovation.

Taco Bell can’t promote 100 percent beef like other quick-serve competitors. But the company’s response, indicating that consumers don’t care or expect less, isn’t true or sustainable. Competitors that can offer better ingredients should pounce. Transparency is the new brand opportunity.

- Jonathan Yohannan, Senior Vice President

Blog Action Day is an annual event held every October 15 that unites the world’s bloggers in posting about the same issue on the same day with the aim of sparking discussion around an issue of global importance. The 2009 topic is climate change.

Is climate change today’s Y2K? A hyped-up, get-on-the-bandwagon cause that is misguiding our limited attention and dollars? Or, is it the struggle of our generation which will be the root cause of expanding poverty and political instability? We know it’s the latter, so how can any of us make a difference and ensure consumers see it with the same urgency? It’s our responsibility to go beyond the numbers, beyond 350 parts per million, to inspire people to believe that they too can have an impact on something that feels so big and intangible.

The threat is real, the science is in, and we must change our perspective and our actions. As consumers, we need to rethink how we consume - from the products we buy for our kids to the investments we make in our homes. As marketers, we need to build the case for urgent action. Our new sense of pragmatism with the economy is today's opportunity. If cost savings is the driver, let it reign. Whatever it takes to make a difference for planet Earth.

Shared Responsibility is a new What Do You Stand For? series from Cone’s Corporate Responsibility team that focuses on addressing the sustainability challenges of our time.

I’ve spent the past year attending many conferences. Green conferences. Sustainability conferences. I’ve also spent time counseling clients on corporate responsibility thought leadership strategies and how to engage with key influencers. Some of these discussions go down to the pedantic, such as being appropriate in terms of the brand’s presence at shows.

At every show, there are branded reusable shopping bags. I have so many – too many – strategically placed in my office, in my car, etc. There are also a variety of other tchotchkes. I use the word because its definition is: inexpensive, showy trinket. I wonder if we could do ourselves a favor and not buy trinkets for the sake of branding, but instead spend time, money and resources on doing, connecting and making a collective difference in the issues that matter.

Instead of another pin, bag or magnet, why not sponsor an extra networking session, a special guest speaker or a donation to an important cause on behalf of attendees? Your company will still benefit from the brand recognition, but instead it will be tied to a thought-provoking discussion or issue, not desk drawer clutter. We can and do work with companies, NGOs and others to make this world a better place – one less trinket at a time.

- Jonathan Yohannan, Senior Vice President