filter by tag: health
Not Just a Crisis Issue – Transparency as a CR Opportunity
The heated discussion around the Taco Bell lawsuit for using only 36 percent beef in its tacos has been wrongly framed. Although many view it as a crisis communication challenge, it is in fact a symptom of the company’s misaligned corporate responsibility priorities. 
Taco Bell’s punchy response – “Thanks for Suing Us” – reaffirmed its lack of serious commitment to the issues that matter most. Stakeholders today are demanding greater transparency and assurance from the companies they patron. This lawsuit should serve notice to several players in the quick-serve industry – be transparent and honest about ingredients, whether it’s 87 percent turkey or 100 percent beef.
Today’s consumers will embrace Transparent Brands – those that demonstrate a laser-focus on issues that matter, openly share operational challenges without spin and make a commitment to honest engagement as a path to innovation.
Taco Bell can’t promote 100 percent beef like other quick-serve competitors. But the company’s response, indicating that consumers don’t care or expect less, isn’t true or sustainable. Competitors that can offer better ingredients should pounce. Transparency is the new brand opportunity.
- Jonathan Yohannan, Senior Vice President
Tags: corporateresponsibility transparency health crisis qsr
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Balancing the Cause Shock-Factor
Social marketing, which aims to capture attention and initiate behavior change, is most effective when it evokes emotion and feelings. But what if it’s the feeling of your stomach turning? While effective social marketing is often “edgy” (e.g., showing body bags to curb youth smoking), two recent campaigns demonstrate how shock-factor can range from the effective to the offensive.
A PSA for the 10:10 global campaign, a program focused on encouraging participants to cut carbon emissions by 10 percent each year, caused outrage with the extreme measures it took to show what happens when people opt not to take action to fight climate change. Particularly offensive was a segment in the “No Pressure” video in which a teacher blows up students who refuse to take part in cutting emissions. The gory video prompted Sony U.K. to distance itself from the organization by dropping all support for the climate change campaign. In response, the video director issued a public apology for the offensive imagery.
Less graphic, yet similarly stomach-churning is the New York City Health Department’s latest campaign against sugar-sweetened drinks. The print and video ads depicting sugary drinks as glasses filled with globs of greasy fat are enough to catch eyeballs and make stomachs spin. Knowing that nearly six out of 10 adults and four out of 10 kids in New York are overweight or obese, the Department aims to discourage residents from a daily soda habit, which can add 10 pounds of fat in a year. Though some have applauded the NYC Health Department for its efforts to curb obesity, several are left with a bad taste in their mouths.
The NYC Health Department strikes a balance between attention-grabbing and gut-grabbing, but the 10:10 campaign tipped the shock-factor scale over the edge. The climate change PSA’s lack of sensitivity ultimately cost the 10:10 campaign a major corporate sponsor and a huge amount of credibility among peers. It will stand as a warning for other organizations looking to get a message out in an eye-catching way – it may get you attention, but is it the right kind? There is a fine line between communicating an issue and taking a message too far.
Tags: environment marketing campaigns trends health
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You’re Blushing! Tackling Uncomfortable Issues with Cause Marketing
It’s hard to believe breast cancer was once a salacious issue for a company to support. Once considered too personal to discuss outside the doctor’s office, today it is the cookie-cutter cause to support in October. You know the issue has shed its societal stigma when everything from soup cans to paper towels bears the pink ribbon in your neighborhood grocery store. However that does not imply we’re past all the blushing and squirming when it comes to public dialogue of very personal health issues.
Some touchy issues may be shooed away from the schoolyard, but others are looking to target the youth market. MTV recently teamed up with the popular geo-location provider Foursquare to offer the first cause-related badge for checking in to…ahem…STD testing centers. Part of the network’s Get Yourself Tested campaign, the partnership hopes to dampen embarrassment and instead raise awareness, dialogue and action from teens about sexual health. And what better way to get the word out than allowing brave teens to announce their responsible actions to their entire social networks?
Although shock-factor is sure to get attention for these causes, core to all these campaigns is the authentic desire to get the public talking about important issues, even if they are uncomfortable. Once the dialogue is open, there is room for progress toward solving these serious issues. Perhaps one day discussing STD prevention will overcome the gasps and be as acceptable in our public dialogue as fighting breast cancer.
Tags: Women cancer causebranding advocacy campaigns youth newmedia health
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Healthy Behavior for Social Change
Healthy habits can do more than trim your waistline – they may also prevent crime, create career opportunities or replace a probation sentence. Although this sweeping statement may come with the disclaimer “results not typical,” we noticed several programs that demonstrate the positive impact healthy behaviors can have on social ills:
Healthy Food Reduces School Crime
One Wisconsin school, taking part in the Education for Healthy Kids pilot program, sought to reduce crime by changing the cafeteria menu. By stripping the school of junk food and replacing it with healthy options, the school principal noted a significant decrease in vandalism, litter and a reduced need for police patrolling the hallways.
Running Creates Opportunities for Homeless
The nonprofit Back on My Feet promotes self-sufficiency for homeless populations by engaging them in running as a means to build confidence, strength and self-esteem. Teams are assembled at homeless shelters and meet three days a week for runs. Good attendance is rewarded with membership in the Next Steps program, which aligns participants with educational and job training opportunities, financial literacy sessions, job partnerships and housing programs. The program boasts a success rate of over 50 percent in helping members move their lives forward.
Marathon Training Replaces Youth Probation
An Oklahoma-based program called Run the Streets challenges at-risk youth to train for a half marathon in lieu of legal mandates such as juvenile detention, group homes and probation. Through the experience, participants learn the benefits of goal-setting, character development, adult mentoring and improved health. The outcome? The relapse rate for Run the Streets participants is only four percent – while youth placed in a group home for six months get back into trouble 25 percent of the time. What’s more, a group home placement costs about $25,000 while taking part in Run the Streets runs a mere $350 per participant.
We applaud the fresh approach these three programs have taken – demonstrating the cause and affect between health and social issues. We’ve all recognized that healthy behavior will help reduce cancer and other diseases, but as these programs show, its impact can be much more far-reaching. These examples serve as a guide for how social ails can be remedied with a healthy push in the right direction. Where are there other synergies between health and social issues?
Tags: corporateresponsibility causebranding campaigns health sports
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A Fresh New Attitude for Cause
Some say attitude is everything. And as the dreary April showers finally subside, it’s a perfect time to adopt a fresh, sunny outlook for the spring ahead. We’ve noticed a similar attitude overhaul taking place in a new crop of cause efforts. Instead of focusing on the seriousness of issues, these programs are adjusting the tone of conversations to something a bit more light-hearted to motivate more people to get engaged.
Kotex, as part of its humorous new brand campaign for “U by Kotex,” has teamed up with Girls for a Change to “empower and educate young women to become agents of social change.” The campaign encourages “real talk” about vaginal health and provides ways for girls to learn, interact and share online. Visitors to the brand Web site can sign a “Declaration of Real Talk,” sparking a $1 donation to Girls for a Change with every submission. The site is colorful and youthful – a fresh approach to a discussion that has longed for a makeover.
New fundraising site Crowdwise.com takes a similarly cheeky tone. Its tagline perfectly illustrates its brand personality: “If you don’t give back, no one will like you.” Created by actor Edward Norton, the site offers people a free way to create fundraising pages that can easily be shared through existing social networks. Users are incentivized to raise money by winning points and prizes along the way. With a wry humor sure to attract any do-good teeny-bopper, the added presence of several celebrity projects may help put site traffic into overdrive.
These programs illustrate that a new approach to cause does not always require a new issue or a new audience. By changing the tone of a dialogue or creating new ways of connecting and sharing, people will be reenergized and inspired to make a change. Fostering a positive attitude is one little thing that can make a world of difference.
Tags: Women health fundraising causebranding campaigns engagement celebrityengagement newmedia
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Cone Celebrates the ACS's "Choose You Day"
Today, Cone is joining employers around the country to participate in the American Cancer Society’s first annual Choose You Day. The event encourages Americans to spend 30 minutes doing something healthy and is part of the ACS’s new Choose You movement.
Cone’s Choose You Day events include:
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An hour-long group yoga class
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A healthy snack station
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The 2010 Cone Choose You Walk/Run to the Boston Public Garden
Employees can also make an optional $5 tax-deductible donation to help support the work of ACS. As a thank-you for participation, Cone employees receive a Choose You flower pin along with materials to spread the word and teach others how to make health a priority on Choose You Day.
Join us! Find out more information about how to celebrate Choose You Day in your office or how to make a personal pledge for your health by visiting the Choose You site.
Tags: nonprofitcausebranding donation campaigns employees cancer Women cone health
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Who is Responsible for the Nation's Health? Everyone
If there is one social issue capturing attention this week it is the nation’s health, following the monumental signing of healthcare reform legislation by the U.S. government. No matter which side of the debate you sit on, perhaps there is one shared reality – true change will come only when all sectors work together to create solutions. In fact, most Americans (89%) expect business, government and nonprofit organizations to work collaboratively to solve social issues.
We are already seeing a lot of cross-sector momentum which demonstrates a sense of shared responsibility. Organizations have started working together to address the national concerns of childhood obesity and healthy schools. A few recent initiatives include:
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Michelle Obama’s “Let’s Move” campaign to fight childhood obesity, supported by the dairy industry
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The American Beverage Association’s agreement to remove high-calorie beverages from schools, which includes key industry players PepsiCo and Coca-Cola
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Jamba Juice and the National Parent Teacher Association's (PTA) creation of a smoothie to help young people get their daily servings of fruit
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Celebrity chef Jamie Oliver’s partnership with ABC for the premier of “Jamie Oliver’s Food Revolution,” a reality series where he sets out to make over the eating habits of families in the “nation’s unhealthiest city”
The government is forcing change, but the responsibility rests on everyone. National health is too large for one organization or sector to tackle alone. Leaders of all sectors should take time to consider how they will impact the issue, and what role they will play in promoting national health solutions. What role will your organization play? Share your plans in the comments below.
Tags: health youth currentevents campaigns sharedresponsibility
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